HOW WE WORK WITH CLIENTS
Once there is an agreement to work with the client, a meeting is set up. This meeting gives both sides an insight on how they will work together and how many people will be needed on the project. For instance, we have a policy that there should be no more than three of our representatives on any project. What this does is to put the client’s mind at rest that it will not be a whole bunch of consultants invading their offices. We also have a policy that the less consultants in client’s offices the better. In other words, we will only have consultants in client’s space if and only if necessary.
With the nature of the project understood, we will begin to look at what the client is trying to achieve. The only successful project is a project that gives the client what they want. Our in-house methodology helps us determine the difficulty or ease in achieving the expected objectives. Once the difficulty or ease known we can safely give an estimation of project duration. Typically, most manufacturing projects we have embarked on take about fifteen months as an example. All this information is written either in a proposal if required or in a feasibility study. Any of these documents gives the client time to decide on whether to proceed or halt the project. Should the client decide not proceed, they are only charged for the reports written. Should the client decide to proceed then all charges will be calculated on a flat fee basis. We do not charge by the hour. We will also agree with the client how we will communicate with them. This is to ensure that there are no misunderstandings as well as the client being kept informed at all times. On the completion of the project and on delivery of expectations, the team packs up and is out of the client’s space. We strongly believe that once a job is done and paid for there is no need for anyone to be around. |
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